PPP Mode

Getting Started

Using your modem

Advanced Operations

General Information

Troubleshooting

FAQs


TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This section describes these services.

Information contained in this section is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Technical Support

Technical Support Hotline

Technical questions about the 3Com HomeConnect ADSL Modem Dual Link can be answered by technical support representatives. Regular long distance charges will apply if you are outside the 847 area code. The hours service is available are 7:00 am - 8:00 pm CST, Monday through Friday and 7:00 am - 4:00 pm CST on Saturday. Dial the following number:

847-262-3700

Online Technical Support

3Com offers product support 24 hours a day, 7 days a week, through:

World Wide Web: consumer.3com.com/dsl
You can send a message to technical support by selecting Contact Us from the Site Tools section on the Web site.
3Com BBS: 847-262-6000

If You Need to Return the Modem to Us

Contact 3Com Customer Support. If the support representative determines that you need to return the modem, you will receive an USO (User Service Order) number. You must have a USO number before returning the modem to us. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material. DO NOT send the modem back in the original box. Send ONLY the modem (NOT manuals, diskettes, etc.) Include your USO number, name and address on the shipping label as well as inside the package. If possible, send the package via a courier capable of tracking the progress of the shipment. Ship to the following address:

3Com
USO# ______
Dock 15
1800 W. Central Road
Mount Prospect, IL 60056

Customers in Canada needing to return a modem for repair or replacement should send the modem to the following address:

Keating Technologies
25 Royal Crest Court
Suite 120
Markham, ONT L3R 9X4