Technical Support
Before you contact us please take a moment to check our frequently asked
questions below. If none of these help or you have any suggestions or bug reports, please use
the Utility Warrior online form - thanks.
Frequently Asked Questions
License Code Questions:
PDF Questions:
Image Questions:
Other Questions:
I've just purchased a license and the code doesn't work, what's wrong?
The most likely problem is a typo, a common one is to get an O (oh) and 0 (zero)
mixed up - easy to do if you are typing in the license code by hand. We
recommend that you copy and paste the license code from the email that was sent
to you when you purchased it.
When a new version of a utility comes out can I use it with my existing license?
All updates are free! Even when a major update is produced with many new features, you can still
download it and use it under the same terms that your existing license permits.
Your existing license code will work with the new version.
I think that I have just bought the wrong license, what should I do?
Immediately contact us using the Contact US form and select the "Sales/Licensing Enquiry"
option from the drop-down list. You can easily tell which license code you have purchased by looking at the first three
characters which are made up of two parts:
- The first two characters identify the product:
- IP is Image to PDF
- PC is the PDF Chart Creator
- The third character identifies the utility type:
- C is the Command Line Tool
- D is the Dynamic Link Library
- A is the Desktop Application
How do I get rid of the "Evaluation Mode" message that is output on every page of the PDF?
When you have purchased a license code it needs to be entered into the utility, the way this is done depends
on which version of the utility you are using (please refer to the manual supplied with the utility for full details):
- Command Line Tool - use the -License or -RegistryLicense commands.
- Desktop Application - go to the Miscellaneous tab and enter the license code into the license code input box.
- Dynamic Link Library - use the I2PDF_License (Image to PDF) or PDFC_License (PDF Chart Creator) API.
Which version of the Adobe Acrobat Reader is required to view PDF files produced by your utilities?
The PDF files produced by Utility Warrior software are in accordance with v1.2 of the Adobe PDF Document Format which is supported by Adobe Reader 3 or higher.
I am interested in using your Image to PDF utility to convert wrap around covers. Does it support unusual image sizes?
There is no fixed page size, each image converts into it's own PDF page where the size of the PDF page is based on the image and the optional DPI setting.
For example, a 2000 x 1000 image at 300 DPI would produce a PDF page that is 6.67 inches x 3.33 inches.
I am converting some TIFF images but they appear squished in the PDF - what's going wrong?
This is most likely because the TIFF is a faxed image in standard mode (resolution).
In standard mode a fax has half the vertical resolution (DPI) as compared to the horizontal resolution, typically this means the image has a resolution of 200 x 100 DPI.
A fine mode faxed image has the same resolution vertically and horizontally, which is typically 200 DPI. To correct this problem please ensure that you are using the
"Actual DPI" setting that is available in the utility - this will ensure that the image is included in the PDF with the correct vertical and horizontal resolutions.
The WMF/EMF images that I am converting are producing large file size PDFs and look horrible when you zoom the PDF page - can this be corrected?
The default conversion mode for WMF and EMF images is to use Windows to render these into a bitmapped image, and the bitmapped image is then included in the PDF.
This is the most compatible conversion as the PDF contains a 100% accurate rendition of the WMF or EMF image. The downside to this is that this can create a large PDF file and a
high quality vector image has been turned into a non-scalable bitmapped image. However, there is also an option to convert WMF or EMF images into a native PDF commands,
this is where graphic commands in WMF/EMF are turned into their equivalent PDF graphic commands. This gives much better quality (keeping the image within the PDF scalable too) and a smaller PDF size too.
However, it is not possible to convert all possible WMF and EMF image commands into native PDF equivalent commands so the conversion may not be 100% accurate.
Do I get technical support while evaluating a utility?
Yes, in fact we understand that during evaluation it is actually quite likely that more technical support
is required in order to help you get to grips with our utilities in order that you can ensure that the
utility does exactly what you need so that you can then make an informed decision about which version
(and also which type of license) you require.