Technical Support

Before you contact us please take a moment to check our frequently asked questions below. If none of these help or you have any suggestions or bug reports, please use the Utility Warrior online form - thanks.

Frequently Asked Questions

License Code Questions: PDF Questions: Other Questions:

I've just purchased a license and the code doesn't work, what's wrong?
The most likely problem is a typo, a common one is to get an O (oh) and 0 (zero) mixed up - easy to do if you are typing in the license code by hand. We recommend that you copy and paste the license code from the email that was sent to you when you purchased it.



When a new version of a utility comes out can I use it with my existing license?
All updates are free! Even when a major update is produced with many new features, you can still download it and use it under the same terms that your existing license permits. Your existing license code will work with the new version.



I think that I have just bought the wrong license, what should I do?
Immediately contact us using the Contact US form and select the "Sales/Licensing Enquiry" option from the drop-down list. You can easily tell which license code you have purchased by looking at the first three characters which are made up of two parts:


How do I get rid of the "Evaluation Mode" message that is output on every page of the PDF?
When you have purchased a license code it needs to be entered into the utility, the way this is done depends on which version of the utility you are using (please refer to the manual supplied with the utility for full details):


Which version of the Adobe Acrobat Reader is required to view PDF files produced by your utilities?
The PDF files produced by Utility Warrior software are in accordance with v1.2 of the Adobe PDF Document Format which is supported by Adobe Reader 3 or higher.



Do I get technical support while evaluating a utility?
Yes, in fact we understand that during evaluation it is actually quite likely that more technical support is required in order to help you “get to grips” with our utilities in order that you can ensure that the utility does exactly what you need so that you can then make an informed decision about which version (and also which type of license) you require.