This section contains the following topics:
The entire bus will operate at the speed of the slowest PCI card installed in the bus.
In addition to the table below, review the product release notes.
Problem |
Solution |
---|---|
The computer cannot find the adapter |
|
Diagnostics pass but the connection fails |
|
Another adapter is no longer working after you installed an Intel adapter |
|
The adapter is no longer working without apparent cause |
|
The Link indicator light is off |
|
The link light is on, but communications are not properly established |
|
RX or TX light is off |
|
The diagnostic utility reports the adapter is "Not enabled by BIOS" |
|
The computer hangs when the drivers are loaded |
|
Event viewer message: A device attached to the system is not functioning |
|
In Windows* 2000, installer is prompting for Prodd.vxd and Prokddp.vxd files |
If you use the Add/Remove Programs icon in the Windows Control Panel to
remove an Intel adapter, and then try to install drivers from a later Intel
CD, you may see a prompt asking for the following files: Prodd.vxd Prokddp.vxd This is because Windows is attempting to install the files associated with the earlier driver, which are not present on the later Intel CD. To resolve this problem, finish the installation and choose Skip when prompted for a missing file. Then, instead of removing the driver, update it with the later Intel CD. For instructions on updating the adapter driver, see the "Install the Network Drivers" section in this online guide. |
After upgrading operating systems, Intel PROSet is no longer available | If you are upgrading Windows operating systems and you have Intel PROSet software installed, it will be deleted in the process. You will need to reinstall Intel PROSet. |
In Windows Server 2003, IP addresses are lost or Intel PROSet becomes unstable with bridging enabled |
With bridging enabled, Intel PROSet does not retain adapter IP address information. If changes are made to any Intel PROSet advanced feature after enabling bridging, the Intel PROSet software becomes unstable. |
Terminal Server support | When using Terminal Server, make sure only one session of Intel PROSet is open at any one time. Simultaneous sessions are not supported in Intel PROSet. |
The IPv6 protocol does not seem to work after updating adapter drivers on Windows 2000 Advanced Servers. |
When using a Windows 2000 Advanced Server SP1 with IPv6 bound to the adapter, you must unbind the IPv6 protocol from the adapter before updating drivers. This is a result of the operating system implementation of the IPv6 protocol. To update an adapter using the IPv6 protocol:
|
Use the drivers that came with your adapter, or download the latest ones from the Intel support web site.
Make sure the cable is installed properly. The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable.
Make sure the link partners match or are set to auto-negotiate. Make sure the updated driver is loaded.
Test the adapter. Run the adapter and network tests described in Test the Adapter.
Check the Common problems table and try the recommended solutions
The entire bus will operate at the speed of the slowest PCI/PCI-X card installed in the bus.
If none of these works, check the Late-breaking News document that came with the adapter or check the Intel support Web site. See Intel Customer Support for information on connecting to Intel's online services.
When configuring a multi-adapter environment, you must upgrade all Intel adapters in the computer to the latest software.
If the computer has trouble detecting all adapters, consider the following:
If you enable Wake On LAN (WOL) on more than two adapters, the Wake on LAN* (WOL) feature may overdraw your system’s auxiliary power supply, resulting in the inability to boot the system and other unpredictable problems. For multiple desktop/management adapters, it is recommended that you install one adapter at a time and use the IBAUtil utility (ibautil.exe in \BootAgnt) to disable the WOL feature on adapters that do not require WOL capabilities. On most server adapters, the WOL feature is disabled by default.
Adapters with Intel® Boot Agent enabled will require a portion of the limited start up memory for each adapter enabled. Disable the service on adapters that do not need to boot PXE or RPL.
If the adapter is not recognized by your OS or if it does not work you may need to change some BIOS Setup program settings. Try the following only if you are having problems with the adapter.
You may need to change the Plug and Play setting in your computer's BIOS. See your computer's manual for instructions on how to access.
Enable the PCI/PCI-X slot. In some computers, you may need to use the BIOS Setup program to enable the slot.
You must install the network adapter in a bus master slot. Some BIOS Setup programs require you to enable the slot for bus master/master. Check your BIOS Setup program and the computer's documentation to make sure the slot is set for bus master/master.
Configure the slot for level-triggered interrupts. The slot used by the adapter must be configured for level-triggered interrupts instead of edge-triggered interrupts. Check your BIOS Setup program to make sure triggering is configured properly.
Reserve interrupts and/or memory addresses into the BIOS. This prevents adapter cards from trying to use the same settings as older ISA cards. Check your BIOS Setup program; there may be IRQ options such as Disable for PCI.
Here are some examples of BIOS Setup program parameters:
PCI slot #: Slot where the adapter is installed (1-3)
Master: ENABLED
Slave: ENABLED
Latency timer: 40 - 80
Interrupt: Choose any one of several that the BIOS Setup provides.
Edge-level: Level
The exact wording of the parameters varies with different computers.
Attaining gigabit speeds requires that many components are operating at peak efficiency. Among them are the following:
Cable quality and length. (Do not exceed the maximum recommended length for your cable type. Shorter lengths provide better results. Straighten kinks and check for damaged sections of cable.)
PCI/PCI-X Bus speed and traffic
Processor speed and load
Available memory
Transmission frame size (see Jumbo Frames)
Operating System (Features will vary by OS compatibility, such as offloading and multiprocessor threading.)
Last modified on 9/19/05 2:31p Revision 5