Post Installation


After you successfuly installed Green Desktiny on your web, there are some necessary steps to be completed first.
You have to configure some settings to make Green Desktiny run as you want to.

1. POP3 Account
Go to menu Admin->POP3 Account.
Email Email account used for this department. eg: support@greendesktiny.com
User Name Username used for this email account. eg: support+greendesktiny.com
Password Password for this account
Server Host used as mail server. eg: mail.greendesktiny.com
Alias Used as representative name. eg: Greendesktiny Support
Description Description about this pop3 account
Delete after POP Make sure to delete emails after POP, otherwise, your emails will not be deleted and will be considered as new ticket everytime you manually POP emails with this feature.
You can do cron job for this process to pop emails automatically and this process will always delete emails after it.
Place greendesktiny_directory/cron/greendesktiny_pop_emails.php to your cron schedule. eg: do every 2 minutes.

2. General Setting
Go to menu Admin->General Setting.
Company Url A Url linked to your company website. This field has been filled on install process. eg: http://www.greendesktiny.com/
Helpdesk Url A Url linked to your support. This field has been filled on install process. eg: http://www.greendesktiny.com/support/
Front Template Folder Folder used as template for front appearance. You can add manually your own template and place it as a folder in greendesktiny_directory/gui/smarty_template/templates/front/
Front Default Language Used as default language for customer when they are not set the cookies yet. You can add manually your language in menu Admin->Language
Front Multilingual Disabled When you used English only choose yes.
Notify user when posting via web If customer submit ticket via web and want to get notification then choose yes.
Notify user when posting via email If customer submit or reply ticket via email and want to get notification then choose yes.
Use general response for posting via email If customer submit or reply ticket via email and want to get general notification then choose yes.
Close idle tickets after Idle tickets will be closed after given number of days.
Delete idle closed tickets after Idle closed tickets will be deleted after given number of days.
Who's Online Expired Expired time for staffs or users in helpdesk.
Statistics Showed Number of rows showed in statistics page.
Top Articles Showed Number of rows of top articles in front end.
New or Modified Articles Number of rows of new or modified articles in front end.
You can do cron job for close and delete tickets automatically.
Place greendesktiny_directory/cron/greendesktiny_delete_tickets.php to your cron schedule. eg: do every day.

You can now run your ticketing system in helpdesk.
Your Profile, Knowledgebase, News and Staffs management can be setup easily on their menus. Details will be covered in other pages.