You have to configure some settings to make Green Desktiny run as you want to.
1. POP3 Account
Go to menu Admin->POP3 Account.
You can do cron job for this process to pop emails automatically and this process will always delete emails after it.
Place greendesktiny_directory/cron/greendesktiny_pop_emails.php to your cron schedule. eg: do every 2 minutes.
2. General SettingEmail account used for this department. eg: support@greendesktiny.com | |
User Name | Username used for this email account. eg: support+greendesktiny.com |
Password | Password for this account |
Server | Host used as mail server. eg: mail.greendesktiny.com |
Alias | Used as representative name. eg: Greendesktiny Support |
Description | Description about this pop3 account |
Delete after POP | Make sure to delete emails after POP, otherwise, your emails will not be deleted and will be considered as new ticket everytime you manually POP emails with this feature. |
Place greendesktiny_directory/cron/greendesktiny_pop_emails.php to your cron schedule. eg: do every 2 minutes.
Go to menu Admin->General Setting.
You can do cron job for close and delete tickets automatically.
Place greendesktiny_directory/cron/greendesktiny_delete_tickets.php to your cron schedule. eg: do every day.
You can now run your ticketing system in helpdesk.Company Url | A Url linked to your company website. This field has been filled on install process. eg: http://www.greendesktiny.com/ |
Helpdesk Url | A Url linked to your support. This field has been filled on install process. eg: http://www.greendesktiny.com/support/ |
Front Template Folder | Folder used as template for front appearance. You can add manually your own template and place it as a folder in greendesktiny_directory/gui/smarty_template/templates/front/ |
Front Default Language | Used as default language for customer when they are not set the cookies yet. You can add manually your language in menu Admin->Language |
Front Multilingual Disabled | When you used English only choose yes. |
Notify user when posting via web | If customer submit ticket via web and want to get notification then choose yes. |
Notify user when posting via email | If customer submit or reply ticket via email and want to get notification then choose yes. |
Use general response for posting via email | If customer submit or reply ticket via email and want to get general notification then choose yes. |
Close idle tickets after | Idle tickets will be closed after given number of days. |
Delete idle closed tickets after | Idle closed tickets will be deleted after given number of days. |
Who's Online Expired | Expired time for staffs or users in helpdesk. |
Statistics Showed | Number of rows showed in statistics page. |
Top Articles Showed | Number of rows of top articles in front end. |
New or Modified Articles | Number of rows of new or modified articles in front end. |
Place greendesktiny_directory/cron/greendesktiny_delete_tickets.php to your cron schedule. eg: do every day.
Your Profile, Knowledgebase, News and Staffs management can be setup easily on their menus. Details will be covered in other pages.